REPAIR AND ANNUAL SERVICE
Even though the MadaJet injector can stand up to rigorous use, it must be routinely serviced by the manufacturer to remain in good condition.
Approximately one year after the first use of your injector, it should be returned to the manufacturer so that all parts can be inspected and worn rubber seals can be replaced. (See "Submitting a Service Request" below) Since this service may require 2-4 weeks, you will need to prepare to be without your injector for that period of time. If you choose to purchase a secondary unit a discount may apply. In such case, please complete the web form on the "Contact Us" page.
WARRANTY: Since the injector is covered by a limited warranty for one year after your purchase date, needed repairs may be covered. If you have questions regarding when your unit was purchased, contact us with the serial number on your injector. To obtain warranty service send your MadaJet to Mada Medical at the at 625 Washington Avenue Carlstadt, NJ 07072.
After your unit is received and assessed by the manufacturer, you will be contacted by their Technical Service Department with details for your repair. If repairs are required which are not covered by the warranty, they will be billed accordingly.
Note: Failure to notify Mada within 30 days of receipt of what is believed to be a damaged unit shall be considered a waiver of claim.
MISSING PARTS: On occasion smaller parts of the injector may be misplaced by staff during cleaning thus requiring the entire unit to be returned for service. These parts include the top or main seals, metal washer, ball valve, etc. However, if parts such as the glass chamber (#2306), metal Weiss steel sheath (#2525), or Extenda tip (2403-75) are missing or damaged, you may simply order replacement parts on VasectomyStore.com (Please see "Related Items" section on this page.)
NEED FOR REPAIR: If your injector stops working you may spare much time and expense by reviewing the suggestions below in the Frequently Asked Questions. This section deals with issues such as diminished anesthetic effect, popping sounds, appearance of rust-like staining. These issues may not require service by the manufacturer but are often solved with minor user adjustments.
SUBMITTING A SERVICE REQUEST: Once you've determined that your injector must be serviced, please follow these steps...
• Download the Service Request Form
• Complete the form and fax to 718.352.2984 (outside USA please use web form on "Contact Us" page)
• Ship the injector to Mada Medical at 625 Washington Avenue Carlstadt, NJ 07072 USA
• Address package (Attention: MadaJet Repair/Technical Service Department)
• Enclose a copy of the completed form with the injector
• Allow 2-3 weeks
FREQUENTLY ASKED QUESTIONS
Q. What is the normal life expectancy for my MadaJet injector?
A. Under normal use, the MadaJet should last from 8-10 years if properly serviced on a yearly basis.
Q. Why is my MadaJet no longer penetrating the skin?
A. Check to see when the instrument was last serviced. If it has not been serviced in over one year, it must be returned to the factory for its annual service.
B. Check to see if the extenda tip is clogged by using the stylet included with the MadaJet when purchased. If using the stylet to unclog the extenda tip fails, change the extenda tip.
Q. Why is my MadaJet making a popping sound and is no longer quiet?
A. This can occur when the injector has been used frequently. However, it most often occurs when there is not sufficient anesthesia solution in the fill chamber. Check your fill chamber and fill it comfortably. Also, make sure that all of the seals are in place. Be sure to cock the injector in a vertical position (nose down).
Q. Why is my MadaJet turning brown and appears to be rusting?
A. Review MadaJet cleaning instructions to ensure that the correct disinfectant / cleaning product is being used. (MadaCide-FD) Other disinfectants or sterilants are not always compatible with the MadaJet materials. Also, check to see when the instrument was last serviced.
B. Make certain that you are pouring the anesthetic out at the end of the day and either rinsing with sterile or distilled water before autoclaving. If you are not autoclaving at the end of the day, be sure to use MadaCide-FD (#2527) to flush the injector head. (See "After Daily Use" section above) When sterilizing with MadaCide-FD at the end of the day, pour the disinfectant solution out the next day and rinse with sterile or distilled water before adding any anesthetic to the fill chamber. This will insure that two chemicals (Madacide-FD and lidocaine) do not react with each other causing a brown precipitate to form on the metal, plastic, and glass surfaces.
Q. Why is my MadaJet not cocking properly?
A. Review MadaJet cleaning instructions to ensure that the correct disinfectant / cleaning product is being used. (MadaCide-FD) Note that other disinfectants or sterilants are not always compatible with the MadaJet materials.
B. Please check that the cocking function is being done properly. In the product manual the diagram shows the position of the injector body and lever for cocking. Hold the instrument nose down and pull the lever 90 degrees horizontally. If your jet will not cock after consulting the manual, please follow the steps on the service request form below to have the problem corrected by the manufacturer.
Q. Can Mada or VasectomyStore.com provide a loaner MadaJet when I have to return my injector for annual service?
A. Current FDA regulations prevent anyone from offering a loaner injection device for such reasons.
B. A back-up MadaJet can be purchased from the Vasectomy Store in order to allow for normal annual servicing of the MadaJet. This will prevent any down time for the patients. Discounts for a new injector may apply. To inquire about a discount, please use the web form on the contact us page.
Q. What service is normally performed on my MadaJet when sent in yearly?
A. Systematic ultrasonic cleaning.
B. Replacement of all seals.
C. Every second year, all seals AND springs are replaced.
D. All Stainless Steel parts are inspected for normal wear.
Q. Can my MadaJet be autoclaved to sterilize?
A. Yes. The complete MadaJet can be autoclaved. Be sure to remove the head assembly (#2502), glass chamber (#2306) and sheath (#2525)from the MadaJet body before autoclaving. All should be wrapped separately before autoclaving.
Note: Do Not Remove The Extenda Tip during autoclaving.
Q. Can the MadaJet body be submerged in any cleaning chemicals?
A. No. Reason: Chemicals can be trapped in the back of the MadaJet body and can cause the MadaJet to malfunction.
Q. Can Q-Tips be used to clean the MadaJet?
A. No. Reason: Q-Tip hairs can clog up the inside of the MadaJet causing it to malfunction.
Q. Can lubricants be applied to the MadaJet?
A. No. Reason: The lubricant might not be compatible with the materials that the MadaJet is constructed from and can cause it to malfunction.
Q. Should the extenda tip be removed during normal cleaning or sterilizing of the MadaJet?
A. No. Reason: The extenda tip should only be removed when it is clogged and requires cleaning with the stylet. This should rarely occur.
Q. Why does the MadaJet have to be in a cocked position during autoclaving?
A. The MadaJet must be cocked during autoclaving to allow the heat and moisture to enter the body of the instrument for proper sterilization.
Q. When the MadaJet is not being used, how should it be stored during the day or night?
A. The MadaJet should be stored in the MadaJet stand (Item# 2508) using MadaCide-FD (#2527) to clean and disinfect.
Q. Can the MadaJet pressure be increased or decreased to suit different applications:
A. Yes. The MadaJet can be returned to the factory for such adjustments at a minimal charge. Use the Service Request Form below to do so.
Q. If I lose the original invoice when I purchased my MadaJet, how can I tell how old the MadaJet is?
A. Use the “contact us” form on VasectomyStore.com and furnish us with the serial number on the MadaJet and we will provide you with the original purchase date as well as the last service date.